• Quality Assurance Representative

    Job Location CA-ON-North York
    Posted Date 7 months ago(5/7/2018 2:46 PM)
    Job ID
    # Positions
    Job Type
    Full Time
    Job Industry
    Healthcare - Biomedical and Biotechnology, Healthcare and Medical Services
    Career Level
    Entry Level, Experienced
    Years of Experience
  • Job Description



    Dynacare is currently searching for a Quality Assurance Coordinator to join our team in for North York, ON. This is a permanent role, working Monday to Friday from 10 am – 6 pm

    The Quality Assurance Coordinator will be responsible for performing quality assurance review for paramedical and medical evidence, data entry and applicable follow-up and documentation for the quality assurance program.



    • Assist in the quality assurance review process for paramedical and medical evidence
    • Receive, open, sort, and scan incoming documentation
    • Follow-up on missing information in orders and other investigatory activities
    • Ensure accuracy of information and reports, and contact Health Professionals for missing information
    • Process reports and prepare corrections / amendments for insurance companies / applicants
    • Monitor quality procedures and implement quality improvement measures that lead to improved efficiencies
    • Resolve problems with applicant’s medical evidence, service complaints and other issues
    • Data entry as required
    • Escalate issues to manager
    • Any other duties/responsibilities assigned by the immediate supervisor




    • Completion of High School diploma
    • 1 to 2 years’ medical office experience or a related field (including the insurance industry)
    • Medical terminology courses or similar experience / knowledge

    Technical Skills

    • Strong keyboarding skills, minimum 40 wpm; scanners; MS Outlook, working knowledge of excel

    Social Process Skills

    • Strong oral and written communication reading comprehension
    • Detail oriented
    • Professional demeanor and mature approach to customer service
    • Able to multi-task and prioritize in a fast paced environment with tight deadlines
    • Ability to learn new tasks quickly and work independently and with the team

    DNA of an Ideal Dynacare Employee


    I make a difference in people’s lives.  I am a caring, collaborative team-player who is passionate about quality and continuous improvement.


    • Caring - I demonstrate strong empathy and genuine concern for my colleagues, patients and customers.
    • Collaborative Team Player - I know I play a key role in helping the Dynacare team achieve success. I am comfortable in a changing environment, and I can easily manage multiple priorities.
    • Passion for Quality and Continuous Improvement - I am always looking to learn and solve problems.  I am detailed oriented, adaptable and find ways to make things better.


    Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work.


    At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. To apply for this position, you will be asked to submit your resume and complete the application process.


    If your qualifications and experience fit with this position, we will contact you to learn more. We offer competitive pay and great benefits, along with the opportunity to grow and thrive with a dynamic, successful company. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.


    Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement and fair treatment of all individuals. We believe that our diversity is our strength so we employ a diverse workforce and respect the needs of all our employees.


    In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the Dynacare Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.



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