• Call Center Insurance Risk Interviewer

    Job Location CA-QC-Montreal
    Posted Date 8 months ago(4/25/2018 10:29 AM)
    Job ID
    # Positions
    Job Type
    Full Time
    Job Industry
    Healthcare - Biomedical and Biotechnology, Healthcare and Medical Services
    Career Level
    Entry Level, Experienced
    Years of Experience
  • Job Description

    Dynacare Insurance Solutions is currently searching for a Full-Time Call Center Insurance Risk Interviewer to join our team in Montreal, Quebec. Working hours are from Monday to Friday from 1pm to 9pm or Tuesday to Friday from 2pm to 9pm and Saturday from 9am to 5pm. 


    Client Service, Call Center Insurance Risk Interviewer


    At Dynacare, we are focused on supporting healthy lives of Canadians with commitment and care. Every day our employees impact the lives of tens of thousands of patients and healthcare providers across Canada by delivering high-quality laboratory and health services. If you’re looking for a rewarding and challenging career that allows you to have a positive impact on the lives of others, Dynacare may be the place for you!




    Job Summary

    Dynacare is looking for exceptional, customer oriented team players who are willing to join a fast-paced, challenging environment in our Insurance Solutions group. As a member of our dynamic team this role is accountable for making outbound calls to clients of insurance providers to conduct medical questionnaires over the phone. Client lists are pre-determined, no cold-calling required.



    Key Qualifications

    • Previous experience in a customer facing environment (1-year minimum)
    • Demonstrated proficiency with Word, Excel and Outlook at an intermediate level

    • Attention to detail with strong documentation and follow up skills



    • Conducting personal/medical history questionnaires over the phone with clients of insurance providers in thorough and precise manner
    • Providing excellent customer service and respond to queries and take appointments in a professional and courteous manner
    • Following-up with clients to update missing information in files while respecting confidentiality of sensitive and private information
    • Working in a team to reach the performance goals of the department 



    • Demonstrated proficiency with Word, Excel and Outlook at an intermediate level.
    • Demonstrated ability to resolve customer concerns in a non-threatening, friendly manner. 
    • Demonstrated high level of interpersonal skills required to succeed in a collaborative working environment.
    • Demonstrated ability to work in a fast-pace, sometimes stressful environment.
    • Demonstrated ability to self-manage and prioritize in a result driven, time sensitive function.
    • Solid ability to utilize dispute or conflict resolution techniques to achieve desired outcomes.
    • Strong interpersonal skills and the ability to work in a team-oriented environment.
    • Demonstrated Customer Centric approach and puts the customer first on all decisions.
    • Knowledge of medical terminology i.e. Conditions, Medications is an asset.
    • Proven problem-solving skills.
    • 40wpm typing speed.



    What We Offer 

    Here are just a few of the many perks of working at Dynacare - one of Greater Toronto’s Top 2017 employers: 


    • Friendly and professional working environment 
    • Paid time off of work: 3 weeks’ vacation (full-time employment)
    • Comprehensive group benefits program with flexible options and a health spending account 
    • Group RRSP with company matching benefits

    • Learning & Development: Active career pathing, tuition reimbursement, professional dues reimbursement, in-house training, paid onboarding and training


    DNA of an Ideal Dynacare Employee


    I make a difference in people’s lives. I am a caring, collaborative team-player who is passionate about quality and continuous improvement.


    • Caring - I demonstrate strong empathy and genuine concern for my colleagues, patients and  customers.
    • Collaborative Team Player - I know I play a key role in helping the Dynacare team achieve success. I am comfortable in a changing environment, and I can easily manage multiple priorities.
    • Passion for Quality and Continuous Improvement - I am always looking to learn and solve problems. I am detailed oriented, adaptable and find ways to make things better.   


    Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work.  


    At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. To apply for this position, you will be asked to submit your resume and complete the application process.


    If your qualifications and experience fit with this position, we will contact you to learn more. We offer competitive pay and great benefits, along with the opportunity to grow and thrive with a dynamic, successful company. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.


    Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement and fair treatment of all individuals. We believe that our diversity is our strength so we employ a diverse workforce and respect the needs of all our employees.


    In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the Dynacare Accommodation Policy a request for accommodation will be accepted as part of the Dynacare  hiring process.


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