Dynacare

Tele-Interviewer

CA-QC-Anjou
2 weeks ago
Job ID
2017-3320
# Positions
1
Job Type
Part Time
Job Industry
Healthcare - Biomedical and Biotechnology, Healthcare and Medical Services
Career Level
Entry Level, Experienced
Years of Experience
1

Job Description

Dynacare Insurance Solutions is currently searching for a Tele-Interviewer to join our team in Anjou, Quebec. This is a part-time role working Monday to Friday 5:00 pm - 9:00 pm.

 

Under the immediate supervisor, the Tele-Interviewer works within a call center and collaborates with a team in ensuring that a high level of customer service for our clients in the insurance industry is delivered.  The selected candidate will be responsible for:

  • Conducting medical questionnaire over the phone with clients of insurance providers in thorough and precise manner
  • Providing excellent customer service and respond to queries and take appointments in a professional and courteous manner
  • Following-up with clients to update missing medical information in files while respecting confidentiality of sensitive and private information
  • Working in a team to reach the performance goals of the department 

Must have:

  • College diploma in a relevant field (e.g., Health Sciences) or post-secondary education
  • Minimum of 1 year of experience in customer service
  • Bilingual (French and English) written and spoken
  • Demonstrated interest in medical field or health sciences
  • Demonstrated proficiency with Word, Excel and Outlook at an intermediate level

Nice to have:

  • Experience in a medical work environment an asset
  • Working knowledge of medical terminology an asset
  • Other languages an asset
  • Must enjoy learning continuously

 

DNA of an Ideal Dynacare Employee

 

I make a difference in people’s lives.  I am a caring, collaborative team-player who is passionate about quality and continuous improvement.

 

  • Caring - I demonstrate strong empathy and genuine concern for my colleagues, patients and customers
  • Collaborative Team Player - I know I play a key role in helping the Dynacare team achieve success. I am comfortable in a changing environment, and I can easily manage multiple priorities.
  • Passion for Quality and Continuous Improvement - I am always looking to learn and solve problems.  I am detailed oriented, adaptable and find ways to make things better.

 

Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. 

 

At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. To apply for this position, you will be asked to submit your resume and complete the application process.

 

If your qualifications and experience fit with this position, we will contact you to learn more. We offer competitive pay and great benefits, along with the opportunity to grow and thrive with a dynamic, successful company. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

 

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement and fair treatment of all individuals. We believe that our diversity is our strength so we employ a diverse workforce and respect the needs of all our employees.

 

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the Dynacare Accomodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.

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