Dynacare

Telephone Interviewer

CA-ON-Toronto
2 weeks ago
Job ID
2017-3166
# Positions
1
Job Type
Full Time
Job Industry
Healthcare - Biomedical and Biotechnology, Healthcare and Medical Services
Career Level
Experienced
Years of Experience
1

Job Description

At Dynacare, we are focused on supporting healthy lives of Canadians with commitment and care. Every day our employees impact the lives of tens of thousands of patients and healthcare providers across Canada by delivering high-quality laboratory and health services. If you’re looking for a rewarding and challenging career that allows you to have a positive impact on the lives of others, Dynacare may be the place for you!

Job Summary

Dynacare is looking for exceptional, customer oriented Telephone Interviewer who is willing to join a fast-paced, challenging environment in our Insurance Solutions group. As a member of our dynamic team this role is accountable for making outbound calls to clients of insurance providers to conduct medical questionnaires over the phone. Client lists are pre-determined, no cold-calling required. This is a full-time opportunity is based out of Toronto, ON, working Monday to Friday 1pm to 9pm, weekend shifts as required.

Key Qualifications

  • Medical background preferred. However, medical terminology accepted.
  • Keyboarding speed min 50 mins/min
  • English written and spoken fluency is a must.
  • Previous experience in a customer facing environment (1-year minimum)
  • Attention to detail with strong documentation and follow up skills.
  • Ability to work in a fast pace environment.

 

Responsibilities

  • Conducting personal/medical history questionnaires over the phone with clients of insurance providers in thorough and precise manner.
  • Providing excellent customer service and respond to queries. Make appointments in a professional and courteous manner.
  • Following-up with clients to update missing information in files while respecting confidentiality of sensitive and private information.
  • Working in a team to reach performance goals of the department.

 

What We Offer

Here are just a few of the many perks of working at Dynacare - one of Greater Toronto’s Top 2017 employers:

  • Friendly and professional working environment
  • Paid time off of work: 3 weeks’ vacation (full-time employment)
  • Comprehensive group benefits program with flexible options and a health spending account
  • Group RRSP with company matching benefits
  • Learning & Development: Active career pathing, tuition reimbursement, professional dues reimbursement, in-house training, paid onboarding and training

 

DNA of an Ideal Dynacare Employee

I make a difference in people’s lives. I am a caring, collaborative team-player who is passionate about quality and continuous improvement.

  • Caring - I demonstrate strong empathy and genuine concern for my colleagues, patients and customers.
  • Collaborative Team Player - I know I play a key role in helping the Dynacare team achieve success. I am comfortable in a changing environment, and I can easily manage multiple priorities.
  • Passion for Quality and Continuous Improvement - I am always looking to learn and solve problems. I am detailed oriented, adaptable and find ways to make things better.

 

In addition, I exhibit the following behaviors everyday: Respects and values others, focuses on customers and builds positive working relations.

Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work.

At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. To apply for this position, you will be asked to submit your resume and complete the application process.

If your qualifications and experience fit with this position, we will contact you to learn more. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement and fair treatment of all individuals. We believe that our diversity is our strength so we employ a diverse workforce and respect the needs of all our employees.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the Dynacare Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.

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